Rates & Cancellation Policy
Important Information for Reservations
Please make sure to read all the following information carefully before making your reservation.
◆ The prices listed (including tax) are for booking an entire villa. Since the villa is for exclusive use, the price for 1 to 4 guests is the same (base rate), and for 5 or more guests, an additional fee of 3,500 yen per person per night will apply. The maximum occupancy per villa is 8 guests.
◆ Please refer to the information below for payment methods, cancellation policies, and child rates.
◆ Reservations can be made starting six months before the scheduled check-in date.
Entering Reservation Information
◆ Our villa does not provide meals. When entering the number of infants, please ensure you do not select "Meals included" or "Meals only."
◆ The maximum occupancy is 8 guests, but due to system limitations, the reservation form only allows bookings for up to 6 guests. If you wish to book for 7 or more guests, please contact us via the inquiry form or email (yanbaruresort@gmail.com) with the following details: [Check-in date, number of guests, address, phone number, and email address].
Cleaning Service
We offer one complimentary cleaning service per stay. Therefore, cleaning is generally not provided during extended stays. However, if you wish to have additional cleaning during your stay, a fee of 6,000 yen will apply per cleaning service. Please inform us of your request at least one day before the desired cleaning date.
Payment Methods
◆ For guests who choose online card payment:
Once the online card payment is completed, your reservation will be confirmed upon receiving the "Reservation Confirmation" email.
◆ [Important] For guests who choose to pay on-site:
Guests who choose to pay on-site are requested to transfer either the full amount or half of the accommodation fee to our designated account within one week of receiving this email. Further payment instructions will be provided in a separate "Reservation Confirmation and Payment Instructions" email, which you must review.
Bank Account Information
[Bank Name] Japan Post Bank
[Branch Name] 708 (Nanazo-8)
[Branch Code] 708
[Account Type] Regular Savings
[Account Number] 0643548
[Account Holder] Yanbaru Resort
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If there is a delay in payment, please contact us immediately.
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In case of cancellation or date changes, please contact us.
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The customer is responsible for the bank transfer fee.
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If the transfer name differs from the reservation name, please inform us.
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No notification is needed once payment has been completed.
If you cancel your reservation, refunds will be processed according to the cancellation policy outlined below.
Cancellation Policy
In case of cancellation by the guest, the following cancellation fees will apply, and the remaining amount will be refunded:
For guests who paid by bank transfer: The bank transfer fees for the refund will be borne by the customer.
For guests who paid via online card payment: Due to the terms of the online payment system (Stripe), a 3.6% fee will be deducted from the refund, regardless of the reason for cancellation.
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Cancellation 21 days or more before the stay: Free
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Cancellation 20 to 7 days before the stay: 30% of the accommodation fee
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Cancellation 7 to 3 days before the stay: 50% of the accommodation fee
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Cancellation 2 days before to the day of the stay: 100% of the accommodation fee
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No-show: 100% of the accommodation fee
Typhoon Cancellation Fees
For guests outside the prefecture: If your flight is canceled due to a typhoon, no cancellation fee will be charged. Please contact us immediately once your flight is canceled.
For guests within the prefecture: If a storm warning is issued and public transportation is suspended, no cancellation fee will be charged. Please contact us immediately once transportation is stopped.
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If flights are operating, cancellation fees will apply regardless of weather conditions.
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Cancellations made before flight cancellations are considered customer-initiated cancellations, and fees will apply.
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If your flight is canceled due to the airline’s circumstances, normal cancellation fees will apply.