料金 | 【公式】ザ・ヴィラス待遠屋

Fees & Cancellation Policy

The displayed price (tax included) is for one villa reserved for the number of guests you select.
If you wish to reserve two or more villas, please make separate reservations for each villa.
Example: For two villas → make two separate reservations.

About Number of Guests

Up to 3 children under 6 years old who share a bed with adults (no bedding or toiletries required) stay free of charge.
Please enter the number of free children sharing beds in the “Kids” field.
Children 6 years and older, as well as adults, should be entered in the “Adults” field.
Children who require bedding and toiletries are counted as one adult per child.
In this case, please enter them in the “Adults” field.

Payment Method

We accept online credit card payments only.

After completing your reservation, you will receive an automated confirmation email.
We will then send a separate email with “Reservation Confirmation and Check-in Information” containing all the details for your stay.

Important:
If a guest cancels a reservation paid by credit card, our payment provider (Stripe) charges a 3.6% processing fee even for refunds due to guest cancellation.
Your refund will be issued after deducting both the Stripe processing fee and the applicable cancellation fee (please see our cancellation policy below).

Please contact us if you need to cancel or change your reservation dates.
Refunds for cancellations will be processed according to our cancellation policy.

Cleaning Service

Each reservation includes one complimentary cleaning service.
For consecutive-night stays, additional cleaning during your stay is not included.

If you would like cleaning service during your stay, it is available for JPY 6,000 per cleaning.
Please let us know at least one day in advance if you wish to request additional cleaning.

Cancellation Policy

If a reservation is cancelled due to the guest’s personal circumstances, a cancellation fee will be charged according to the rates below.
After deducting the applicable cancellation fee, the remaining balance will be refunded.

For guests who paid by bank transfer:
Please note that any bank transfer fees incurred at the time of refund will be borne by the guest.

For guests who paid by online credit card payment:
In accordance with the terms of our online payment system (Stripe), the original payment processing fee of 3.6% is non-refundable, even in the event of a refund.
When a refund is made due to a guest-initiated cancellation, this fee will be charged to the guest.

Standard Booking (1 Villa)

Up to 31 days before the check-in date: No charge
30 to 11 days before the check-in date: 30% of the accommodation fee
10 to 4 days before the check-in date: 50% of the accommodation fee
3 days before to the day of check-in: 100% of the accommodation fee
No-show: 100% of the accommodation fee

Group Booking (2–4 Villas)

Up to 61 days before the check-in date: No charge
60 to 31 days before the check-in date: 30% of the accommodation fee
30 to 8 days before the check-in date: 50% of the accommodation fee
7 days before to the day of check-in: 100% of the accommodation fee
No-show: 100% of the accommodation fee

Cancellation Policy in Case of Typhoons

Guests traveling from outside the prefecture:
No cancellation fee will be charged if the scheduled flight is cancelled.
However, please contact our villa immediately once the flight cancellation is confirmed.

Guests traveling from within the prefecture:
No cancellation fee will be charged if a storm warning is issued and public transportation services are suspended.
Please contact our villa promptly once transportation services are suspended.

Important Notes:

If flights are operating, cancellation fees will apply regardless of weather conditions.
Cancellations made before a flight cancellation is officially decided will be treated as guest-initiated cancellations, and cancellation fees will apply.
If a flight is cancelled due to airline operational reasons, standard cancellation fees will apply.